Last updated: 21 May 2026
This Privacy Policy describes how Orionmen (“Orionmen”, “we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from orionmen.com.
Who we are
Orionmen is the trading name of SIMEX LLC, with its registered office at 254 Chapman Rd, Newark, DE, USA. For privacy questions, contact us at privacy@orionmen.com.
Information we collect
- Account & order data: name, email address, postal address, phone number, the products you order, and your size preferences.
- Payment data: Stripe processes all card payments. We never store your card details on our servers. Stripe sends us only the transaction status, last 4 digits, card brand, and country.
- Browsing data: IP address, browser type, pages viewed, referring URL, and timestamps. Used to keep the site secure and to understand which pages people find useful.
- Cookies: session cookies (required for cart and checkout) and analytics cookies (used to measure aggregate traffic). You can refuse non-essential cookies via the cookie banner.
How we use it
- Fulfilling your orders (picking, packing, shipping, customer support).
- Processing returns and refunds under our 45-day wear trial.
- Sending you order updates by email (transactional).
- Sending you marketing emails — only if you opt in. You can unsubscribe at any time via the link in every email.
- Detecting fraud and abuse.
- Complying with our legal obligations (tax, accounting, consumer protection law).
Who we share it with
- Stripe — payment processing.
- 3PL fulfillment partners in Bulgaria, Slovakia, and the United States — for shipping.
- Mailgun — transactional email.
- Hosting: our infrastructure runs on Contabo VPS (Sydney, Australia) with nightly encrypted backups to Backblaze B2.
We do not sell or rent your personal information to third parties.
How long we keep it
- Order records: 10 years (legal retention for tax/accounting).
- Account data: until you ask us to delete it.
- Marketing data: until you unsubscribe, plus 3 years (proof of consent).
- Analytics data: anonymized after 14 months.
Your rights
Under EU GDPR (and equivalent local laws), you have the right to:
- Access the personal data we hold about you.
- Correct any inaccurate data.
- Delete your data (“right to be forgotten”).
- Restrict or object to processing.
- Receive your data in a portable format.
- Withdraw consent at any time.
- Lodge a complaint with your local data protection authority.
To exercise any of these rights, email privacy@orionmen.com from the email address on file. We respond within 30 days.
Changes
We may update this policy. Material changes will be announced by email to active customers and posted at the top of this page with a new “Last updated” date.
